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PRIVACY POLICY

Last updated: 21 August 2026

Who We Are

Fox Tech Repairs Ltd is responsible for the personal information described in this Privacy Policy.

Fox Tech Repairs Ltd
Company number: 17273640
Registered office: 2 Clearmount Park, The Hill, Ashford, United Kingdom, TN27 0LU
Email: foxtechrepairs@outlook.com

For data-protection purposes, Fox Tech Repairs Ltd is the data controller for personal information we determine how and why to use.

Information We Collect

Depending on how you interact with us, we may collect:

Contact information: your name, email address, telephone number and postal address.

Repair information: device type, model, serial number, reported faults, diagnostic findings, repair history, photographs and correspondence about your repair.

Transaction information: bookings, quotations, invoices, payments, refunds and shipping information.

Communications: enquiries, emails and other communications exchanged with us.

Device access information: passwords, PINs or temporary access credentials where genuinely required for testing.

Website information: IP address, browser/device information and information collected through cookies and similar technologies.

We do not intentionally access personal files stored on a device unless reasonably necessary for diagnosis, repair or functional testing.

Why We Use Your Information

We may use personal information to:

  • respond to enquiries;

  • take steps at your request before entering into a contract;

  • create and administer repair bookings;

  • diagnose and repair devices;

  • provide quotations;

  • process payments and refunds;

  • return devices;

  • provide warranty support;

  • keep accounting and tax records;

  • prevent fraud and protect our business;

  • respond to complaints and legal claims;

  • improve our services; and

  • send marketing communications where we have an appropriate lawful basis.

Our Lawful Bases

We normally process information under one or more of the following lawful bases:

Contract — where processing is necessary to take steps at your request before entering a contract or to provide the repair service you have requested.

Legal obligation — where information must be retained or processed to comply with tax, accounting, consumer, regulatory or other legal requirements.

Legitimate interests — where reasonably necessary for purposes such as operating and protecting our business, handling disputes, maintaining appropriate repair records and improving our services, where those interests do not override your rights.

Consent — where consent is legally required, such as certain optional marketing or non-essential tracking technologies.

Where processing relies on consent, you may withdraw that consent at any time.

Who We Share Information With

Where reasonably necessary, personal information may be shared with service providers such as:

  • our website and hosting provider;

  • email and communications providers;

  • payment-processing providers;

  • accounting/bookkeeping providers;

  • postal and courier services;

  • IT and security providers;

  • professional advisers such as accountants or legal advisers; and

  • government bodies, law-enforcement agencies, courts or regulators where legally required.

We only provide third parties with information reasonably necessary for the relevant purpose.

We do not sell customer personal information.

Wix

Our website is hosted using Wix.

Wix may process technical and other information in connection with operating and securing the website.

International Transfers

Some service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will use appropriate safeguards where required by UK data-protection law.

How Long We Keep Information

We retain information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting and dispute-resolution requirements.

As a general guide:

Unconverted enquiries: normally up to 12 months after the last meaningful contact.

Repair, quotation and customer-service records: normally up to 6 years where reasonably required for contract, legal or dispute records.

Accounting and transaction records: for the period required by applicable tax and accounting law.

Device passwords/PINs supplied for testing: only as long as reasonably necessary to complete testing, and normally deleted once they are no longer required.

Marketing information: until you unsubscribe or we otherwise determine it should no longer be retained.

Cookie information: according to the retention periods described in our Cookie Policy or cookie-preference system.

Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or loss.

Access to customer information is restricted to people and service providers who reasonably require it.

No internet-based or electronic storage system can guarantee absolute security.

Information Stored on Customer Devices

A device sent for repair may contain personal information that is not otherwise supplied directly to us.

We will not intentionally browse or access personal content unless it is reasonably necessary for the requested diagnosis, repair or testing.

Customers should remove or back up confidential information where reasonably possible before sending a device.

Your Rights

Depending on the circumstances, UK data-protection law may give you rights to:

  • obtain a copy of your personal information;

  • correct inaccurate information;

  • request deletion;

  • restrict certain processing;

  • object to certain processing;

  • receive certain information in a portable format; and

  • withdraw consent where processing is based on consent.

Some rights are subject to legal exceptions.

To exercise a right, contact foxtechrepairs@outlook.com.

Marketing

We will not treat agreement to repair Terms & Conditions as consent to unrelated electronic marketing.

Where consent is required for electronic marketing, it will be requested separately.

You can unsubscribe from marketing at any time.

Automated Decision-Making

We do not currently make decisions about customers solely through automated processing that produce legal or similarly significant effects.

Complaints About Personal Information

Please contact us first if you have concerns about how we handle your personal information.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data-protection regulator.

Changes to This Policy

We may update this Privacy Policy when our practices, services or legal requirements change.

The current version will always show its latest revision date.

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