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Repair Terms & Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
Last updated: 14 September 2026
1. About Us
Fox Tech Repairs Ltd provides diagnostic, repair and related services for consumer electronic devices.
Our details are:
Company: Fox Tech Repairs Ltd
Company number: 17273640
Registered in: England and Wales
Registered office: 2 Clearmount Park, TN27 0LU
Email: foxtechrepairs@outlook.com
References in these Terms to “Fox Tech Repairs”, “we”, “us” or “our” mean Fox Tech Repairs Ltd.
These Terms apply to services supplied to consumers. Nothing in these Terms limits or excludes any rights you have under applicable consumer law.
2. Our Services
We provide mail-in diagnostic and repair services for electronic devices including graphics cards, gaming consoles, PCs, motherboards, laptops, handheld gaming devices, phones and other electronics.
All repairs are subject to inspection, diagnosis, parts availability and technical feasibility.
We may decline to work on a device where, for example, it presents a safety risk, has severe contamination, has been unlawfully modified, is outside our area of expertise, or where we reasonably consider that proceeding would create an unacceptable risk of further damage.
3. Enquiries and Formation of the Contract
Submitting an enquiry through our website does not by itself create a repair contract.
Before accepting a device for diagnosis, we will provide or make available the applicable price information, these Terms & Conditions and relevant cancellation information.
A contract for diagnostic services is formed when we accept your booking and you agree to proceed.
Where we subsequently provide a repair quotation, no chargeable repair work beyond the agreed diagnostic service will be carried out until you approve the quotation.
The version of these Terms that applies to your booking is the version provided or made available when the relevant contract is entered into. Later changes will not retrospectively alter an existing contract.
4. Customer Responsibilities
By submitting a device, you confirm that you are its legal owner or have the owner's permission to authorise diagnosis and repair.
You must provide accurate information about the device and known faults, previous repair attempts, liquid exposure, damage or other relevant circumstances where reasonably known.
You should remove unnecessary accessories, memory cards and other items unless we have asked you to include them.
Backups
You are responsible for making an appropriate backup of important data before sending a device to us wherever reasonably possible.
Some diagnostic or repair procedures may require firmware updates, operating-system work, storage replacement, factory resets or other processes capable of affecting stored data.
We will take reasonable care when handling your device and data, but a requirement to make a backup does not exclude liability where loss is caused by our failure to exercise reasonable care and skill.
5. No Fix, No Fee & Diagnostic Charges
5. No Fix, No Fee & Diagnostic Charges
Fox Tech Repairs operates a No Fix, No Fee policy, subject to the exclusions explained in this section. Unless an exclusion applies, if we are unable to identify or repair the reported fault following diagnosis or an attempted repair, you will not be charged for our diagnostic or repair labour.
No diagnostic fee will normally be charged where:
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we are unable to identify or repair the reported fault;
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an attempted repair is unsuccessful;
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the device is considered beyond economical repair and we do not recommend proceeding;
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the parts required to carry out the repair are unavailable; or
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the reported fault cannot reasonably be reproduced or confirmed.
Liquid Damage and Corrosion
Our No Fix, No Fee policy does not apply to diagnostic or assessment work relating to known or suspected liquid damage or corrosion.
Devices affected by liquid damage or corrosion are subject to a £25 assessment fee once assessment work has begun, regardless of whether the device is ultimately repairable. This fee covers disassembly, inspection, diagnostic work, technician time and preparation of any repair quotation.
If a repair is subsequently approved and successfully completed, the £25 assessment fee will be deducted from the agreed repair price unless we clearly inform you otherwise before you book.
If previously undisclosed liquid damage or corrosion is discovered during inspection, we will pause the assessment and contact you before carrying out further chargeable diagnostic work or applying the liquid-damage assessment fee.
Liquid damage and corrosion can cause hidden or progressive faults. Payment of the assessment fee does not guarantee that the device can be repaired or that every fault caused by the liquid exposure can be identified.
Repair Quotations
Where we successfully diagnose a fault and provide a repair quotation which we are able to carry out, but you choose not to proceed, a £25 diagnostic fee may be charged. This covers the inspection, diagnostic work, technician time and preparation of the repair quotation.
The diagnostic fee will not be charged in addition to a successful repair. Where a repair is approved and successfully completed, you will pay only the agreed repair price and any other charges expressly agreed with you beforehand.
Our No Fix, No Fee policy applies to diagnostic and repair charges only. Return postage may still be payable where a repair is not completed. Successful repairs include free tracked and insured return shipping unless otherwise stated or agreed.
We will not carry out chargeable work beyond the agreed assessment or repair quotation without obtaining your approval first. If further faults or additional work are discovered, we will contact you before proceeding where this would affect the agreed price.
Nothing in this section affects your statutory rights.
6. Diagnosis and Repair Quotations
Following diagnosis, we may:
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provide a repair quotation;
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advise that further investigation is required;
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advise that repair is not technically feasible;
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advise that repair is not economically sensible; or
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recommend return of the device without repair.
Unless stated otherwise, a quotation relates to the fault identified at the time of diagnosis.
Electronic devices can contain multiple or hidden faults. Additional problems may become apparent during disassembly, testing or repair.
If additional chargeable work becomes necessary, we will contact you and obtain approval before carrying it out.
You are under no obligation to accept a repair quotation.
7. Starting Repair Work
Approval of a quotation authorises us to carry out the work described in that quotation for the agreed price.
Where your approval creates a new distance service contract and you would like us to begin the repair during an applicable statutory cancellation period, we may ask you to expressly request that work begins early.
Where applicable, you will also be informed that your right to cancel ends once a service has been fully performed following your express request and acknowledgement.
8. Repair Outcomes
Electronics diagnosis and board-level repair cannot always guarantee a successful outcome.
We will perform our services with reasonable care and skill.
A failed repair attempt does not automatically mean that reasonable care and skill has not been exercised, particularly where a device has complex, intermittent, multiple or previously concealed faults.
However, nothing in these Terms removes your legal remedies where our service has not been supplied with reasonable care and skill.
9. Parts and Components
Depending on the repair, we may use suitable:
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new original-manufacturer parts;
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OEM or equivalent parts;
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compatible aftermarket parts;
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professionally refurbished parts; or
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tested reclaimed components.
Where the type of part is material to your repair quotation, we will provide appropriate information before proceeding.
If a materially different part would need to be substituted after you have accepted a quotation, we will seek your approval where appropriate.
All parts supplied as part of a consumer repair remain subject to applicable statutory rights.
10. Liquid Damage, Corrosion and Previous Repair Attempts
Liquid damage, corrosion, electrical surges, impact damage and previous repair attempts may cause hidden or progressive damage. A device can therefore develop additional or recurring faults even after the originally diagnosed problem has been successfully repaired.
We cannot guarantee that a liquid- or corrosion-damaged device will be repairable. We may also decline to proceed where the contamination or damage presents a safety risk, is too extensive, or creates an unacceptable risk of further damage.
Where appropriate, we will explain the proposed scope of the repair and any limitations that we have identified before chargeable repair work begins.
We will not be responsible for faults caused by pre-existing liquid damage, corrosion or other damage that we did not cause and could not reasonably have prevented. Any repair warranty will cover our workmanship and components supplied by us, but will not cover unrelated faults or further deterioration caused by remaining pre-existing liquid damage or corrosion.
Nothing in this section excludes responsibility for damage caused by our failure to exercise reasonable care and skill or otherwise limits rights that cannot lawfully be excluded.
11. Device Access, Passwords and Security
Certain repairs require us to test functions that may be protected by a PIN, password or account lock.
Where reasonably necessary, we may ask you to provide temporary access or disable a security feature.
We will only access personal data to the extent reasonably necessary for diagnosis, repair, testing, administration or another lawful purpose described in our Privacy Policy.
Where a password or PIN is supplied specifically for repair testing, we will not retain it longer than reasonably necessary.
You should change temporary credentials following return of your device where appropriate.
12. Inbound Shipping
Customers arrange and pay for shipping their device to Fox Tech Repairs.
You are responsible for:
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packaging the device securely;
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using the correct delivery address;
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declaring the appropriate value where required;
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choosing a suitable tracked and appropriately insured delivery service; and
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retaining proof of postage.
Because the carrier used to send the device to us is selected and contracted by you, we are not responsible for loss or damage occurring before the parcel is delivered into our possession, except where the law provides otherwise.
We recommend photographing the device, packaging and sealed parcel before dispatch.
13. Return Shipping
Successful repairs
Where the agreed repair has been successfully completed and all amounts due have been paid, standard return shipping is provided free of charge, subject to any conditions clearly disclosed before the repair is authorised.
We normally use an appropriate tracked delivery service.
Unsuccessful or declined repairs
A return-shipping charge may apply where:
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a repair quotation is declined;
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no repair is authorised;
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a device is beyond economical repair;
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a repair is technically unsuccessful;
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a customer asks us to stop work; or
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the device is otherwise being returned without a successful repair.
Any applicable return-shipping charge will be disclosed before dispatch.
Nothing in this provision permits us to charge costs that the law requires us to bear because of our own breach of contract.
14. Turnaround Times
Any turnaround time provided before or during a repair is an estimate unless we expressly agree that a particular date or time is guaranteed.
Repairs may be affected by fault complexity, parts availability, supplier delays, additional faults and other circumstances.
Where no specific completion time has been agreed, services will be performed within a reasonable time as required by law.
We will not exclude responsibility for delay where it results from a breach for which we are legally responsible.
15. Payment
Payment is only due where a charge is applicable under these Terms.
For successful repairs, you will be required to pay the agreed repair price before the device is returned to you, unless otherwise agreed in writing.
Where we successfully diagnose the fault and provide a repair quotation that we are able to carry out, but you choose not to proceed, a £25 diagnostic fee may apply in accordance with Section 5.
No diagnostic or repair charge will be payable where the No Fix, No Fee policy applies, although return postage or other charges expressly agreed with you may still be payable.
Any repair quotation will clearly state the amount payable for the authorised repair. We will not carry out additional chargeable work without your approval where this would increase the agreed price.
Unless otherwise agreed, all outstanding amounts must be paid before the device is dispatched back to you.
We may retain possession of a device while amounts properly due in relation to that device remain unpaid, subject to applicable law.
16. 90-Day Repair Warranty
Successful repairs are covered by our 90-day repair warranty, beginning on the date the repaired device is delivered back to you.
The warranty covers faults directly associated with:
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our workmanship;
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a component supplied by us as part of the repair; or
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recurrence of the specific fault that the repair was intended to rectify.
It does not ordinarily cover:
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new or unrelated faults;
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accidental or physical damage after return;
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new liquid damage;
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misuse;
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electrical surge damage after return;
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malware or unrelated software problems;
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unauthorised subsequent repair or modification that affects the repaired area; or
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ordinary wear and tear unrelated to our work.
If you believe the repair has failed during the warranty period, contact us before arranging postage.
Where we confirm that the issue is covered by our warranty, we will normally re-perform the relevant repair without an additional repair charge.
Our 90-day warranty is in addition to, and does not replace or restrict, your statutory consumer rights.
17. Warranty Returns and Statutory Remedies
Where defective work is covered by your statutory rights, we will provide any remedy required by applicable consumer law.
Under the Consumer Rights Act 2015, consumer services must be carried out with reasonable care and skill and remedies may include repeat performance or an appropriate price reduction in applicable circumstances.
Where return postage is reasonably necessary for us to remedy a failure for which we are responsible, we will not require you to bear costs that should properly be borne by us.
18. Data and Privacy
Our processing of personal information is explained in our separate Privacy Policy.
Although customers should back up important data, nothing in these Terms excludes responsibility for data loss to the extent that it results from our breach of contract, negligence or another liability that cannot lawfully be excluded.
19. Liability
We are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
We are not responsible for loss or damage that:
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was not caused by our breach;
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arises from pre-existing defects or damage we did not cause;
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could not reasonably have been foreseen when the contract was entered into; or
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relates to business losses where you are acting wholly as a consumer.