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The HDMI fault was successfully repaired and normal display output was restored.
Following final testing, the Xbox Series X was ready to be returned to the customer fully working.
6. The Result
4. The Repair
The damaged HDMI port was carefully removed from the motherboard using our specialist soldering and rework equipment.
The area was then cleaned and prepared before a replacement HDMI port was installed and each connection checked to ensure the new port was correctly fitted.
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Once the replacement port had been installed, the Xbox Series X was reassembled and tested.
We confirmed that the console was once again producing a stable HDMI output and displaying correctly through the replacement port.
5. Testing & Verification
Our testing confirmed that the HDMI port itself was damaged and required replacement.
As part of the diagnosis, we also inspected the surrounding HDMI circuitry, pads and connections to make sure there were no additional faults that could prevent the console from producing a display after the new port was fitted.
2. Diagnosis
3. What We Found
The HDMI port had sustained physical damage and was no longer making the correct connections to the motherboard.
Fortunately, the surrounding circuitry appeared suitable for repair, meaning the damaged port could be removed and replaced without requiring more extensive board-level work.
1. The Problem
This Xbox Series X was sent to us with an HDMI fault which was preventing the console from displaying correctly.
After receiving the console, we carried out an initial inspection of the HDMI port and surrounding area to determine the extent of the damage.
Xbox Series X
Case Study
DEVICE — Xbox Series X | FAULT — Damaged HDMI Port | OUTCOME — Repaired ✓
